Returns & Exchanges

At Tortuga, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return process and securely attach it to your package.

3

Pack Your Items

Place the items in their original packaging, ensuring all tags are attached and the products are in unworn, original condition.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing