Frequently Asked Questions

Everything you need to know about your Tortuga experience.

What is the standard shipping timeframe?

We offer standard shipping which typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

How do I initiate a return or exchange?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. Simply visit our online Returns Portal to generate a prepaid shipping label.

Are your materials sustainably sourced?

Yes, at Tortuga, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for style-specific advice.